217 Reviews Found
Confirmed Service Customer
The waiting was too long. Not everything was completed. All parts not on hand.
Gloria Y.
KAYENTA
Business Response
Gloria, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (928) 774-2794 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Friendly, efficient, timely and expert service.
Robert P.
FLAGSTAFF
Business Response
Robert, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Associates are courteous and friendly. Customers are treated with respect!
Elsie B.
WIDE RUINS
Business Response
Elsie, we're happy you found our staff to be so supportive during your experience here at Flagstaff Chevrolet. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Didnt seem to do anything. Was told i was getting an oil change and def top off and tire rotation. Definitely didnt get an oil change or def top off. Cant tell if the tires were even rotated. Drove an hour and a half for this for nothing.
Joshua L.
HAPPY JACK
Business Response
Joshua, thank you for your feedback. We strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Don't hesitate to contact us at (928) 774-2794 to discuss your concerns, as your satisfaction is paramount to us.
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Confirmed Service Customer
Quickly done! Very friendly! Only thing is this twice the oil life was not reset back to 100%
Robert R.
PEORIA
Business Response
Robert, we really appreciate your feedback! If you'd be willing to provide more feedback, please reach out to us at (928) 774-2794 so we can assist you further.
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Business Response
Caroline, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Darrell, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
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Confirmed Service Customer
Jacob was my service manager. He was helpful, prompt, communicative and got us taken care of. He did a great
Neil S.
FLAGSTAFF
Business Response
Neil, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Mrs. Hall was very professional and kept me informed on what was going on my truck. Something that I greatly appreciate.
John C.
WILLIAMS
Business Response
John, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Isaac, we appreciate your positive review about your recent experience with us! We hope to see you soon!
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Confirmed Service Customer
Brought truck in for brake check, brakes excessively noisy when applied. Tech found a different issue for repair and apparently ignored initial complaint regarding brakes. Multi point inspection check list completed by tech indicated all brakes were at 8mm wear and all tires inflated to factory PSI. Drove vehicle home, brake noise was still present, on board tire pressure monitor found pressures not even close to the inspection claim, causing me to suspect that the brake and pressure information was a result of computer "auto fill" and the inspections were not done. Returned vehicle for brake inspection as first requested. Secondary inspection by different tech found severely scored brake rotors and played out pads....eventually properly diagnosed and repaired.
Kirk P.
PARKS
Business Response
Kirk, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (928) 774-2794. We look forward to hearing from you.
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Confirmed Sales Customer
Quick & easy. They answer all my questions & the process was very professionally executed.
Frederick K.
FLAGSTAFF
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I brought my truck in 3 times. Was told they couldn’t find the issue. On the third visit they finally said they can feel what I was talking about and would keep it to repair. That was November 3. I picked it back up March 17 after almost 5 months. It had new scratches, faded black plastic on one side and the battery was low and my tires were all low. They put air in the tires and said it was just from sitting and charged the battery. They also rebuilt the transmission after telling me they were ordering a new one. I had to go back two days later because my tires were low again and needed to get air in them I have had to fill them with air a few times and took it into big o tires to have two nails removed and was told it looked like my tires were rotting from sitting in the elements most likely from the almost 5 months in your care outside in the elements. Within a week of driving my truck I was feeling weird shifting from it again. I brought it back in after almost getting in a car accident when my truck failed to shift on time. I brought it back they kept it for the day and said they test drove it and could not find an issue and told me to bring it back if it is more consistent. I have not been happy with any of this. I’m about 4K miles from the 60k warranty being up and I’m afraid it won’t be covered and I don’t have the money to fix it let alone buy new tires because they need to be replaced.
Crista F.
FLAGSTAFF
Business Response
Crista, we regret to hear that you had this experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (928) 774-2794 at your earliest convenience to discuss how we can turn your experience into a positive one.
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Confirmed Service Customer
Fantastic team. Zoe was exceptional, communicative, and insightful. I was in and out of the shop in an incredibly timely manner. I would highly recommend Zoe and the Flag Chevy team for any vehicle services needed!
Kaily F.
FLAGSTAFF
Business Response
Kaily, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The service people scheduled my car after I missed my first appointment because of the snow right away and the mechanic changed the oil right away they did a good job thank you.
Horacio O.
WILLIAMS
Business Response
Horacio, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I took my vehicle in regards to a recall on the air bags. I did not notice the service air bag message when I left the lot. As I got on the freeway, it said Service air bag. I called and Zoe said the wells were full and couldn't get to it today. So now I have to take it back in possibly next week or so to get it checked.
Norma S.
TUBA CITY
Business Response
Norma, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Flagstaff Chevrolet (928) 774-2794
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Confirmed Sales Customer
Manny was awesome! He found the right truck for me and made sure the purchase went smoothly. This is my 10th vehicle purchased at your store since 2013. Great place to do business!
Kevin D.
FLAGSTAFF
Business Response
Kevin, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The service man was so very polite n courteous. He gave me a good discount. Service was done in a timely manner.
Danny H.
TUBA CITY
Business Response
Danny, we're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Thompson, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Harry, it is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.