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Ignition Recall Safety Information

    Testing Shows GM Ignition Recall Vehicles Safe to Drive

    If you would like to make arrangements for a recall to be performed to your vehicle please CLICK HERE and your information will be processed. Once processed, someone from the dealership will contact you within the next business day to confirm your request and answer any questions you may have.

    To check for recalls on your vehicle please CLICK HERE and you will be redirected to the General Motors site.

        IGNITION RECALL SAFTEY INFORMATION

        GENERAL QUESTIONS

        1. Which vehicles are involved? - All 2003-2007 Saturn ION, 2005-2010 Chevrolet Cobalt, 2006-2011 Chevrolet HHR, 2007-2010 Pontiac G5, 2006-2010 Pontiac Solstice and 2007-2010 Saturn Sky.

        2. Why are these vehicles being recalled? - There is a risk, under certain conditions, that your ignition switch may move out of the “run” position, resulting in a partial loss of electrical power and turning off the engine. This risk increases if your key ring is carrying added weight (such as more keys or the key fob) or your vehicle experiences rough road conditions or other jarring or impact related events. If the ignition switch is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury or fatality. Additionally, some of these vehicles have a condition in which the ignition key may be removed when the vehicle gear is not in the “Off” position. If the ignition key is removed when the ignition is not in the “Off” position, unintended vehicle motion may occur: (a) for an automatic transmission, if the transmission is not in “Park”; or (b) for a manual transmission, if the parking brake is not engaged and the transmission is not in reverse gear. This could result in a vehicle crash and occupant or pedestrian injuries. Until the recall repairs have been performed, it is very important that you remove all items from your key ring, leaving only the vehicle key. The key fob (if applicable), should also be removed from your key ring. It is also very important before exiting the vehicle for customers to make sure the vehicle is in “Park”, or in the case of a manual transmission, to put the transmission into reverse gear and set the parking brake.

        3. Where will the notification letters be sent? - The current owner information from your state vehicle registration will be used to mail out customer communication for the recall.

        4. What will GM do? - We are working as quickly as possible to obtain parts, and expect to have parts beginning in April of this year. We will contact affected customers as soon as parts are available so that they can schedule an appointment with their dealer to have their vehicle repaired. This service will be performed at no charge. In order to minimize customer inconvenience, whenever possible, the ignition switch, lock cylinder and keys will be replaced at the same time. Please understand that this depends on part availability. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 90 minutes.

        5. What should you do if you have an affected vehicle? - When GM notifies you that parts are available, you should contact your GM dealer to arrange a service appointment. It is very important that you remove all items from your key ring, leaving only the vehicle key. The key fob (if applicable) should also be removed from your key ring.

        6. What if you are an affected customer who already paid for this repair? - When GM notifies you that parts are available, GM will also provide instructions for you to request reimbursement if you paid for repairs for the recall condition previously.

        7. Are the recalled vehicles safe to drive? - The simple answer to that question is yes. The GM engineers have done extensive analysis to make sure if you use only the ignition key with no additional items on the key ring, that the vehicle is safe to drive.

        8. If you own a Saturn/Pontiac that is affected by the recall, where should you take your car to have the recall repairs performed? - Any Chevrolet, Buick, GMC or Cadillac dealer can perform the repairs.

        9. Why weren’t all of the vehicles (2008-2011) included initially when the ignition switch was recalled? - Some of these vehicles may have been repaired with faulty switches sold to dealers and aftermarket wholesalers. This expansion of the recall is out of an abundance of caution and to make sure that all makes and models that may have the faulty ignition switch get the correct part. It is important for customer confidence and peace of mind.

          PARTS AVAILABILITY & REPAIR TIMING

          1. When can affected customers reasonably expect to be able to get their car fixed? - We expect the first parts to be available sometime in May, with parts availability improving as time goes on. We will be working with customers on an individual, case-by-case basis to minimize inconvenience associated with the recall. We also are working diligently with our suppliers to develop and validate replacement parts and to have increased production in place to meet demand. GM mailed Customers a letter the week of March 10 informing them of the ignition switch recall and reminding them to use only the ignition key (no key fob or other material) until the recall repair is completed. Customers will also get a second letter informing them when they can contact dealers for repair appointments. Customers impacted by the recalled ignition lock cylinder and keys will begin receiving letters in April. We will work with our suppliers to expedite the parts and make the repair as hassle-free as possible for customers. In order to minimize customer inconvenience, whenever possible, the ignition switch, lock cylinder and keys will be replaced at the same time. It is also very important before exiting the vehicle for customers to make sure the vehicle is in “Park”, or in the case of a manual transmission, to put the transmission into reverse gear and set the parking brake.

          2. What exactly is the repair? How long will it take? - In order to minimize customer inconvenience, whenever possible, the ignition switch, lock cylinder and keys will be replaced at the same time. Please understand, however, that this depends on parts availability. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 2 hours.

          3. Once the repair is completed, can customers put a heavy key ring back on? - We recommend that customers only utilize the key, key ring and key fob (if equipped) that came with the vehicle.

          4. Who is eligible for a rental vehicle? - Any affected customer who is concerned about operating their vehicle may request courtesy transportation. Dealership service management is empowered to place the customer into a rental or loaner vehicle until parts are available to repair the customer’s vehicle. In some states, there are age restrictions that limit the ability to obtain a rental vehicle. In such cases, a legal parent or guardian will be required to sign the vehicle rental contract and take full responsibility for the rental vehicle. Additionally, in some states, drivers under a certain age may be required to pay a premium rate to rent or insure a vehicle. To address these situations, GM will cover these additional expenses.