Confirmed Service Customer
Brought truck in for brake check, brakes excessively noisy when applied. Tech found a different issue for repair and apparently ignored initial complaint regarding brakes. Multi point inspection check list completed by tech indicated all brakes were at 8mm wear and all tires inflated to factory PSI. Drove vehicle home, brake noise was still present, on board tire pressure monitor found pressures not even close to the inspection claim, causing me to suspect that the brake and pressure information was a result of computer "auto fill" and the inspections were not done. Returned vehicle for brake inspection as first requested. Secondary inspection by different tech found severely scored brake rotors and played out pads....eventually properly diagnosed and repaired.
Kirk P.
PARKS,
AZ
Business Response
Kirk, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (928) 774-2794. We look forward to hearing from you.
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