Review Details

Not sure why a simple oil change takes 2 hours but for the 3rd time in a row it did. Car was brought in at 745 for an 800 appointment for only an oil change. Was told it would be ready in 45 minutes. Finally at 930 the car wash technician saw me and said my car was washed and had been ready for 45 minutes. When I asked the service advisor why I had not been notified since I was waiting in the showroom, he said he didn't know why I hadn't been called. Also $95 for an oil change?? Get real. This is the last dealer oil change I will do here. Dealership has dropped their on-line SAVE10 10 % discount on parts and labor. They give a 1st responder discount, but nothing for military or veteran. Service Advisor said there were no discounts available not even for 30+ year loyal customers. Quality in service department has declined tremendously. In addition, dealership has shuttered its body shop forcing customers to go elsewhere for any body work.