Review Details

Had a 8:00 appointment for an oil change and to trouble shoot Auto Stop not working. Called at least 5 times during the day for updates on the status of the work being done. Each time I was connected with service and the advisor answering said only the advisor who made the appointment could help me as "they didn't want to take business away from each other". My advisor was either busy or out to lunch when I called. When I did connect with him around 230 was told they didn't know what the issue was yet with the AutoStop but maybe it was a battery issue. I asked to be contacted as soon as they knew. Nobody contacted me. I called a few minutes before closing time and was told that they were pretty certain it was the battery but that it could be something else. Was told the shuttle was no longer running, so I left it overnight with a promise that the car would be in 1st thing in the morning, and I would be called to discuss the repair options. No call except at 10 when I was told the car was ready and the battery had been replaced. Poor to no communication with us a the customer. Service Advisors do not seem to know about the on-line service specials like save 10, battery and oil changes and are reluctant to actually look them up. Very disappointed in this visit and the visit the week before on another vehicle. Quality of Customer Service has declined significantly since departure of Steve Connell, Doug Dunn and JR Johnson.