Confirmed Service Customer
Had a 8:00 appointment for an oil change and to trouble shoot Auto Stop not working. Called at least 5 times during the day for updates on the status of the work being done. Each time I was connected with service and the advisor answering said only the advisor who made the appointment could help me as "they didn't want to take business away from each other". My advisor was either busy or out to lunch when I called. When I did connect with him around 230 was told they didn't know what the issue was yet with the AutoStop but maybe it was a battery issue. I asked to be contacted as soon as they knew. Nobody contacted me. I called a few minutes before closing time and was told that they were pretty certain it was the battery but that it could be something else. Was told the shuttle was no longer running, so I left it overnight with a promise that the car would be in 1st thing in the morning, and I would be called to discuss the repair options. No call except at 10 when I was told the car was ready and the battery had been replaced. Poor to no communication with us a the customer. Service Advisors do not seem to know about the on-line service specials like save 10, battery and oil changes and are reluctant to actually look them up. Very disappointed in this visit and the visit the week before on another vehicle. Quality of Customer Service has declined significantly since departure of Steve Connell, Doug Dunn and JR Johnson.
Nancy B.
FLAGSTAFF,
AZ
![2017 Cadillac XT5 1GYKNERS2HZ207227](https://inv.assets.ansira.net/evox/color_0640_032/11234/11234_cc0640_032_G1E.jpg)
Business Response
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
Jasper got me an appointment within a few days of calling. Online you���re booking a month out, Body shop fixed my trim that came off and confirmed in...
![2019 Cadillac XT5 1GYKNDRS2KZ182153](https://inv.assets.ansira.net/evox/color_0640_032/12915/12915_cc0640_032_G1W.jpg)
Confirmed Service Customer
Doug and Steve always provide excellent customer service and are thorough professionals
![2017 Cadillac XT5 1GYKNERS2HZ207227](https://inv.assets.ansira.net/evox/color_0640_032/11234/11234_cc0640_032_G1E.jpg)
Confirmed Service Customer
Service was done when promised and I was kept informed of the progress. Service department is not the same with the departure of JR, Doug and especial...
![2017 Cadillac XT5 1GYKNERS2HZ207227](https://inv.assets.ansira.net/evox/color_0640_032/11234/11234_cc0640_032_G1E.jpg)
Confirmed Service Customer
Miguel did an amazing job! Treated us like family and helped us get the vehicle of our dream! We highly recommend flagstaff Chevrolet and highly highl...
![2023 Chevrolet Silverado 1500 3GCUDDED0PG363431](https://api.sincrod.com/social/1.0/image/caravatar.png)
Confirmed Service Customer
I'm very happy with the job that was done on my traverse, the auto body personnel were great , very polite and helpful , love the patience they had , ...
![2023 Chevrolet Traverse 1GNEVFKW4PJ274003](https://inv.assets.ansira.net/evox/color_0640_032/51007/51007_cc0640_032_G6N.jpg)
![2018 Cadillac Escalade 1GYS4CKJ8JR244197](https://inv.assets.ansira.net/evox/color_0640_032/12404/12404_cc0640_032_G1E.jpg)