Review Details

Prior to my appt I wanted to make sure my warranty repair can still be done, I called a couple if days prior. Provided info, they would get back with me. Never returned my call and when trying to call back they never answered. Took a chance to take it in and made it to my 10am appt. It was taken in and said I would wait. I waited for 7hrs with no status update and even went over to Steve and he ignored me initially. When asked about the status he finally said it was about to be done. 30min later he just told me to see the cashier and that was it. The repair probably took 1.5 to 2 hrs to do because I noticed my truck clock was stopped and restarted due to disconnecting the battery to perform the work. 7hr wait time with no customer courtesy on status and even with an appt. Poor customer service and this is second time with the same guy (Steve). I had to come to Chevy due to warranty work, but will go to another Chevy if needed. Flagstaff Chevy continues to have poor customer service and will never go there again or buy from there and will recommend to never go there for service. He said they were busy no apologies but I had an appt and was likely the last person to leave for a 2hr repair!!! Worst experience I have ever had especially from this shady dealership!